Plant Pathology Computing Resources Home

Alerts

08/15/2003 - Windows DCOM Vulnerability

Email
No Mail
Mail Alias

Printing
No Printing

Internet
Connection
No Internet
New Connection
Move Connection

Virus Protection
Download Software
Configure Software

Info-Tech Education

Troubleshooting

Other Useful Links

For Assistance

ppath_help@ncsu.edu
919-515-5547

OR

No Internet Connection

This problem can be caused by numerous factors including a network card failure, a connection that has come loose, a switch failure in the building, or a failure of the campus network. Here are some things you can do to determine whether or not the problem is local or not.

1. Check with other users in your area to determine whether they are experiencing problems. If they are also experiencing problems, it's not likely to be the network card on your computer.
2. If other individuals in your area are not having problems, check to make sure that all connections from your computer to the outlet are good. If the network card in your computer has an indicator light to show operation, it should be green or flickering green (look at the back of your computer where the cable attaches). Amber indicates a problem. Try removing and re-seating the connection to the computer and to the wall outlet. If you are connecting to a hub or switch, make sure that there are no amber lights on the switch.
3. If you have a network printer, try to send a document to the printer. If you can send a document to the printer, it's not likely that it's a building problem. Report the problem to your local LAN administrator. If you cannot immediately reach your local LAN administrator, report the problem to trouble@ncstate.net .