CALS IT Homepage



Extension Information Technology


Extension Information Technology (EIT) provides the following services for North Carolina Cooperative Extension Service (CES) faculty and staff.


1.      Maintains county center computer servers and their networks.


2.      Provides educational training for software products and coordinates the training efforts of area information agents in the county centers.


3.      Provides primary computer support for the county offices, Family and Consumer Sciences, and 4-H.


4.      Provides software development for CES.  


5.      Maintains the CES web servers.



Help Desk:

One of the first stops for a new employee within CES should be to visit the EIT Help Desk.  The EIT Help Desk provides assistance in establishing accounts and passwords for CES systems, electronic mail, and electronic calendar.  The EIT Help Desk can be reached via telephone at (919) 513-7000 or via email at


EIT manages the CES Help Desk that supports the counties and other off-campus CES personnel, Family and Consumer Sciences, and 4-H. The Help Desk provides a central point of contact for all of our customers.  Once entered into the call tracking system, calls can be routed to the appropriate person or group for resolution.  All computing support groups on campus use this tracking system.


The EIT Help Desk services are provided by two full-time staff members and several part-time student assistants. 



Server Administration:

EIT administers and maintains servers in county extension offices. Currently EIT supports SUN, Windows NT, and Linux servers. Older servers are currently being replaced with Linux servers. The applications on these servers include Netscape and StarOffice, an office suite more compatible with Microsoft applications used on campus.


Server administration is provided by one full-time server administrator who is supported by EIT computing consultants.



Education and Training:


Extension Information Technology offers technology education to CES faculty and staff. Technology education is provided through the coordinated efforts of one full time specialist located on campus and five county extension agents with Information Management (IM) specializations. Each IM Agent serves a 20 county region.


EIT's Information Management group's mission involves enabling CES faculty and staff to use available technology to better meet their professional objectives. The group assesses needs and designs and implements and evaluates information management educational programs. They assist in the evaluation and testing of emerging technologies deemed useful to CES clientele and work to identify areas in which information technologies could assist program delivery.


Technology education is offered in a hands-on environment, a demonstration environment, and in a web-based setting. The information management group collaborates with related campus groups such as CAAT, DELTA, and the TLTR. Faculty and staff are encouraged to obtain training from campus and commercial resources when available.


Documentation supporting ongoing technology education and EIT policies are published on the Extension Information Technology Help Aids web site:



Software Development:


The EIT software development group creates and maintains custom software applications, databases, and reports for CES.  The software development group also does work funded by grants in collaboration with other universities.  The analysts within this group are responsible for the major areas of software development that include:  consulting with customers to gather project requirements, writing software applications, designing databases, performing system administration, testing software, and documenting software processes.


The software development group works closely with the EIT Help Desk and

EIT education specialists to make new applications as easy to use as possible.  New applications are typically web-based.


The EIT development group uses open source development tools when it is possible and practical to do so  For more information about NC State's adoption of open source computer policy, please see the following NC State University bulletin:



The EIT software development group typically does not develop software for CALS departments.  However, they do offer technical advice and development recommendations to departments through consultation.



Web Services:


The main main web pages for the Cooperative Extension Service are: and


The first CES web site is for the public, and the second is for CES internal purposes.  EIT maintains the web servers and administrative content on the servers.  Departments maintain the content of their web sites.


EIT web services are provided by one full-time webmaster.



Computer and Network Policy and Guidelines:


EIT abides by the campus computer policies and guidelines.  Including policies for use of copyrighted and licensed software and guidelines / procedures for determining ownership of software.  These policies and guidelines are found at: